• Replicate a domestic buying experience for Canadian consumers.
• Eliminate Collect on Delivery (COD) fees.
• Display and charge applicable duties, taxes, and brokerage fees as well as Canadian shipping and handling costs in Canadian dollars at the time of purchase—all from within your existing website.

Why use Borderfree Web Services?

Borderfree™ Web Services help you improve customer loyalty and conversion by:

• Providing cost certainty and transparency at the time of checkout.
• Reducing the end-to-end costs of the cross-border transaction.
• Keeping customer communications easy to understand and consistent.
• Offering an in-Canada returns solution.

Features & benefits

• Low-cost/low-risk integration with your existing website.
• Your brand is maintained in all communication channels, including checkout pages, order and shipment confirmation emails and credit card statements, to ensure brand continuity.
• Your product catalog is pre-rated for duty and taxes.
• Daily Canadian dollar exchange rate guaranteed.
• CAD settlement with your customer and offline USD settlement with you.
• Your customers get order and shipment email confirmation with tracking numbers.
• PCI-certified solutions provider.

Order management

• Address validation.
• Real-time duty and tax calculation.
• Canadian shipping rate table management.
• Fraud and chargeback management.
• Canadian payment processing.
• Pricing displayed and customer settlement in CAD.

Logistics & fulfillment

• Ship packages to Borderfree U.S. distribution centers to optimize fulfillment and importation costs.
• Packages are prepared for importation.
• Canada Post shipping labels printed and affixed.
• Canadian packing slip generation.
• Bundled HS classification and brokerage services.
• Commercial importation for expedited clearance and release.
• Duty and tax remittance upon importation.

Returns and customer support

• Borderfree Commandcentral™, a web-based CRM tool, provides your call center with order management, package tracking and returns capabilities to support your Canadian business.
• We provide an in-Canada address for returns.
• Duty and taxes are automatically credited back to the customer and reclaimed from the Canadian government.

Contact us about Borderfree Ecommerce Web Services.